Return & Refund Policy

1. Return Policy

TAFITIE accepts return requests within 28 days of delivery. For change-of-mind returns, the refund amount depends on when the return is requested and the condition of the returned product.

① Refund Eligibility

The following refund schedule applies to change-of-mind returns:

Product Condition	Within 7 Days of Delivery	Days 8–28 After Delivery
Unopened, with original seals intact	100% refund	90% refund
Opened or used, without scratches or damage	80% refund	70% refund
Opened or used, with scratches or damage	50% refund	50% refund

Refunds are calculated based on the product price actually paid, excluding any shipping charges unless otherwise required by applicable law.

The final refund eligibility and amount will be confirmed after the returned product has been received and inspected by our team.

② Return Requirements

To request a return, please contact our customer service team at info@tafitie.com with your order number before shipping the product back.

You must provide clear photos showing the product’s current condition, including:

• The product itself, including any visible scratches or damage.
• The original packaging.
• All accessories and items supplied with the product.
• For unopened products, clear photos showing that the original seals remain intact.

Please return the product with its original packaging and all supplied accessories. Missing accessories, damaged packaging, or signs of use may affect the final refund amount in accordance with the refund schedule above and applicable law.

Please do not ship any product back before receiving return instructions from our customer service team. Returns sent without prior authorization may be delayed or refused where permitted by applicable law.

③ Return Shipping Costs

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise required by applicable law or agreed to by TAFITIE in writing.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

④ Defective, Incorrect, or Transit-Damaged Products

This change-of-mind return schedule does not apply to products that are defective, incorrect, or damaged during transit.

If you receive a defective, incorrect, or transit-damaged product, please contact info@tafitie.com with your order number and clear photos or videos showing the issue. Our customer service team will review your request and provide an appropriate resolution in accordance with our applicable policies and legal obligations.

Depending on the circumstances, the resolution may include replacement parts, a replacement product, a repair where available, or a refund.

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

2. Refund Policy

① Refund Review

Once your returned product arrives at our facility, our team will inspect its condition, packaging, and included accessories.

After the inspection, we will notify you of the approved refund amount based on the applicable return conditions and refund schedule.

If the returned product does not match the condition described in your return request, the final refund amount may differ from the initial estimate, subject to applicable law.

② Refund Processing Time

Once a refund is approved, we will initiate the refund to your original payment method.

Refunds are generally processed within 1–2 business days after approval. Depending on your payment provider or financial institution, it may take an additional 5–15 business days for the funds to appear in your account.

Actual processing times may vary depending on your bank, card issuer, or payment provider.

You will receive a confirmation email once your refund has been processed.

③ Refund Method

Refunds will be issued to the original payment method used for the purchase. Refunds are calculated based on the product price actually paid and adjusted according to the applicable refund percentage.

If you have questions about a pending refund, please contact your payment provider first to confirm whether the transaction has been posted.

3. Contact Us

For return or refund requests, please contact:

Email: info@tafitie.com
Website: https://tafitie.com/

Please include your order number and relevant photos or videos so that we can review your request as efficiently as possible.